The warranty period starts from the moment the Product is delivered to you by the delivery service. Be sure to check the integrity of your ordered product in the presence of a representative of the service (for more information, see the page "Terms of Delivery").
The product of proper quality is returned at any time before the receipt of the Product and within 7 (seven) calendar days after its receipt.
Please appreciate our work! The return of the Product of proper quality is possible if its ready-for-sale condition, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved.
Should damage be caused as a result of transportation, we offer three solutions:
- replace the damaged Product with the similar one of the same price. The substitute Product is sent after we receive the damaged one. No later than 1 (one) month from the date when the delivery service gives it to us;
- restore the damaged Product, if possible. The time and cost of restoration and return delivery to the buyer depends on the complexity of the work and is negotiated individually after receiving the Product and assessing the damage;
- make a refund for your Order. The refund is made within 14 (fourteen) days after the delivery of the damaged product to us by the carrier.
You can cancel your Order at any time before it is delivered to the courier service, and after the transfer you can do it within 7 (seven) days, which excludes the day of purchase. Let us know about your order cancellation. To do this, text us at the email address email@example.com
. Please indicate CANCELLATION in the subject line. The money paid by you for your order are refunded when we receive the returned product, no later than 10 (ten) days from the date of your request, except for the costs of shipping the product from you to the online store and the actual (rather than the stated on the site) delivery of the product to you.
If you are interested in any question, send us a message — firstname.lastname@example.org
. We will be happy to answer your question!